1. 適用範圍及資料控制者
本政策適用於 Top Wisdom Technology (HK) Limited（鼎智科技）營運的 topwisdomhk.net 主網站及其網站查詢功能。其他獨立網站或平台會按其本身政策處理資料。
你按下WhatsApp查詢後，資料會由你的裝置直接交予WhatsApp／Meta平台處理，而非透過本網站資料庫送出。
1. Scope and data controller
This policy applies to the topwisdomhk.net website and enquiry features operated by Top Wisdom Technology (HK) Limited. Separate websites and platforms process information under their own policies.
When you continue with a WhatsApp enquiry, the information is sent directly from your device to WhatsApp/Meta rather than through this website's database.
2. 我們可能收集的資料
- 你主動提供的資料：稱呼、電話／WhatsApp號碼、公司名稱、業務需要及查詢內容。
- 通訊資料：你透過電話、WhatsApp或其他指定渠道與我們聯絡時產生的訊息及跟進紀錄。
- 技術資料：伺服器及安全服務可能記錄IP地址、瀏覽器、裝置類型、存取時間、來源頁面及錯誤／保安紀錄。
- 同意選擇：本網站會在你的瀏覽器localStorage保存必要、分析及推廣選擇；不會保存你的查詢內容。
請勿在自由文字欄提供不必要的敏感個人資料。
2. Information we may collect
- Information you provide: name, phone/WhatsApp number, company, business requirements and enquiry details.
- Communications: messages and follow-up records created when you contact us by phone, WhatsApp or another stated channel.
- Technical information: servers and security services may log IP address, browser, device type, access time, referring page and error/security events.
- Consent choices: this site uses browser localStorage to remember necessary, analytics and marketing choices; it does not store your enquiry text there.
Please do not include unnecessary sensitive personal data in free-text fields.
3. 資料使用目的
- 回覆查詢、安排產品示範、提供報價或售前支援；
- 了解你的業務需要及跟進已要求的服務；
- 維持網站安全、偵測濫用、排解故障及保障服務；
- 在獲得適用同意後，量度網站表現及推廣成效；
- 履行適用法律、會計、審計及爭議處理要求。
除非法律容許或已取得適當同意，我們不會把收集所得的個人資料用於與原本目的不相符的新用途。
3. How we use information
- To answer enquiries, arrange product demonstrations, provide quotations or pre-sales support;
- To understand your business needs and follow up requested services;
- To secure the website, detect abuse, troubleshoot and protect service delivery;
- To measure website or campaign performance after obtaining applicable consent;
- To meet applicable legal, accounting, audit and dispute-handling requirements.
We do not use personal data for a materially incompatible new purpose unless permitted by law or supported by appropriate consent.
6. 保存期限及資料安全
我們只會在處理查詢、維持客戶／業務紀錄、履行合約與法律責任或處理爭議所需的期間保存個人資料，其後會刪除、匿名化或按適用規定保留。
我們採取合理的存取控制、系統更新、備份、傳輸保障及供應商管理措施。不過，互聯網傳輸及第三方平台不可能保證絕對安全；請勿透過一般網站查詢傳送密碼、付款卡資料或其他高度敏感資料。
6. Retention and information security
We keep personal data only for as long as needed to handle the enquiry, maintain customer/business records, meet contractual and legal duties or resolve disputes. It is then deleted, anonymised or retained as required by applicable rules.
We use reasonable access controls, system updates, backups, transmission safeguards and provider management. Internet transmission and third-party platforms cannot be guaranteed absolutely secure; do not send passwords, payment-card details or highly sensitive data through a general website enquiry.
7. 查閱、更正及你的選擇
在適用法律下，你可以要求查閱或更正我們持有的個人資料；我們可能需要核實身份，並可按法律容許收取合理費用。你亦可以要求停止接收直接促銷，或透過Cookie設定撤回分析／推廣同意。
撤回同意不影響撤回前已合法進行的處理，亦不影響為回覆你主動提出的查詢或履行法律責任所必須的處理。
7. Access, correction and your choices
Subject to applicable law, you may request access to or correction of personal data we hold. We may verify identity and charge a reasonable fee where legally permitted. You may also opt out of direct marketing or withdraw analytics/marketing consent through Cookie Settings.
Withdrawal does not affect processing lawfully completed before withdrawal, or processing necessary to answer an enquiry you initiated or meet a legal duty.
8. 聯絡及政策更新
如對本政策、個人資料查閱或更正有疑問，請聯絡Top Wisdom Technology (HK) Limited：
我們可能因網站功能、供應商或法律要求改變而更新本政策。重大改動會透過本頁及更新日期說明。
8. Contact and policy updates
For questions about this policy or a personal-data access/correction request, contact Top Wisdom Technology (HK) Limited:
We may update this policy when website features, providers or legal requirements change. Material changes will be identified on this page with an updated date.